Terms of Services

ABOUT PAMUK

Pamuk is a Pakistani e-commerce women's clothing brand specializing in high-end designer wear. All our products are designed exclusively by us and are the intellectual property of Pamuk.

PRODUCT DISCLAIMER

Our products are crafted with care, and every item is unique. However, please note:
- Weaves, patterns, colors, and slight imperfections are an inherent part of the product and are not defects.
- Colors may vary slightly due to different screen resolutions or lighting conditions.
- Customers must carefully check size charts, product descriptions, and images before placing an order.
- We are not responsible for exchanges or returns due to incorrect size selection by the customer.

PURCHASE & ORDER POLICY

Customers must review all details (size, fabric, color, and description) before purchasing.
- Orders can only be canceled before they are shipped or handed over to logistics. To cancel, customers must contact us via call, WhatsApp, email, or social media (Call & WhatsApp are the quickest methods).
- If a product is sold out, customers can request a notification via email or message if we restock it.

PRICING & PROMOTIONS

Prices remain fixed once set but may be subject to discounts, promotions, or sales.
- Pricing may differ across various Points of Sale (POS), including activations, pop-ups, kiosks, and events.
- Discounted prices are for a limited time only and may change without prior notice.

PAYMENT METHODS

Currently, we only offer Cash on Delivery (COD) as a payment option.

INTELLECTUAL PROPERTY RIGHTS

All designs, images, product layouts, and website content are the exclusive property of Pamuk.
- No one is allowed to copy, reproduce, or regenerate our designs or content without permission. Legal action will be taken against violators.

LIABILITY DISCLAIMER

Our products are designed for wearing purposes only. We are not liable for misuse, accidents, allergic reactions, or any unintended use of the products.
- By purchasing from Pamuk, customers accept any risks associated with using the product.

DISASSOCIATION OF OWNERS & LIABILITY LIMITATION

Pamuk operates as a separate business entity. The owners, founders, employees, and affiliates are not personally liable for any claims related to the business.
- Pamuk reserves the right to refuse service, cancel orders, or take legal action against fraudulent transactions.

CUSTOMER SUPPORT & DISPUTE RESOLUTION

In case of any queries, complaints, or issues, customers should first reach out to us directly via email, phone, WhatsApp, or social media.
- We request patience as issue resolution may take a reasonable time.
- Customers should not post grievances on social media before contacting us.
- Any defamatory content against Pamuk may result in legal action.

AMENDMENTS TO TERMS & CONDITIONS

Pamuk reserves the right to update these Terms & Conditions at any time. Customers should check this page periodically for changes.

CONTACT INFORMATION

For any inquiries, please contact us:
📞 03397268575
📧 pamukpakistan@gmail.com

By continuing to use our website and services, you acknowledge that you have read and agreed to these Terms & Conditions.